Cancellation policies

MotoRentals provides three standardized cancellation policies: Flexible,Moderate,Strict. These policies are designed to protect both renters and owners on our platform. Each motorbike listing includes the applicable cancellation policy.

Canceling a Reservation:

Renters can cancel their bookings and review any possible penalties by visiting their travel plans and selecting ‘Cancel’ on their reservation. Once the renter submits a booking request to the owner, the owner can view the renter’s canceled reservations history for the past 12 months.

Full Refund:

Available if canceled at least 24 hours before the motorbike's scheduled pick-up time.

Example: If a renter has a booking for 3:00 PM on June 8th and cancels the booking before 3:00 PM on June 7th, a 100% refund will be processed.

Less than 5 Days:

If canceled within 24 hours of the pick-up time, the first day's rental fee is non-refundable, but subsequent days will be refunded.

Example: If a renter has a booking for 3:00 PM on June 8th and cancels the booking after 3:00 PM on June 7th, the first day of their rental is non-refundable, while the remaining booked days will be refunded to their bank account.

Early Drop-off:

If the renter decides to return the motorbike early, fees for the unused days will be refunded.

General Notes to Consider:

Delivery fees are always refunded if the renter did not take the trip.
MotoRentals rental fee is refundable if the renter cancels booking before the start of the trip. However, if a booking overlaps with any part of another reservation, the rental fee is non-refundable.
Base fees (the total day rate you are charged) are refundable under conditions outlined in each policy.
Complaints among either parties must be reported to MotoRentals within 24 hours since the trip started. MotoRentals will act as a mediator and would have the final decision in disputes.
A reservation is considered canceled when the renter confirms cancellation through their dashboard. They can find it through Dashboard > Your Trips > Cancel.
Cancellation policies may be adjusted by extenuating circumstances or as outlined in the Terms and Conditions. Please review these exceptions.
Applicable taxes will be retained and remitted.
For Policy Updates and Exceptions, please refer to our Terms & Conditions for any updates or exceptions to our cancellation policies.

Full Refund:

Available if canceled at least 5 days before the motorbike's scheduled pick-up time.

Example: If a renter has a booking for 3:00 PM on June 8th and cancels the booking before 3:00 PM on June 3rd, a 100% (full) refund will be processed.

Less than 5 Days:

If canceled within 5 days of the pick-up time, the first day's rental fee is non-refundable, and 50% of the fee for the remaining days will be refunded.

Example: If a renter has a booking for 3:00 PM on June 8th, and cancels their booking after 3:00 PM on June 3rd, the first day of their rental is non-refundable, and 50% of the remaining days will be refunded.

Early Drop-off:

If the motorbike is returned early, 50% of the fees for the unused days will be refunded.

General Notes to Consider:

Delivery fees are always refunded if the renter did not take the trip.
MotoRentals rental fee is refundable if the renter cancels booking before the start of the trip. However, if a booking overlaps with any part of another reservation, the rental fee is non-refundable.
Base fees (the total day rate you are charged) are refundable under conditions outlined in each policy.
Complaints among either parties must be reported to MotoRentals within 24 hours since the trip started. MotoRentals will act as a mediator and would have the final decision in disputes.
A reservation is considered canceled when the renter confirms cancellation through their dashboard. They can find it through Dashboard > Your Trips > Cancel.
Cancellation policies may be adjusted by extenuating circumstances or as outlined in the Terms and Conditions. Please review these exceptions.
Applicable taxes will be retained and remitted.
For Policy Updates and Exceptions, please refer to our Terms & Conditions for any updates or exceptions to our cancellation policies.

Partial Refund (50%):

Available if canceled at least 7 days before the motorbike's scheduled pick-up time.

Example: If a renter has a booking for 3:00 PM on June 8th, and cancels it before 3:00 PM on June 1st, a 50% refund will be processed.

Less than 7 Days:

No refund will be given if canceled within 7 days of the pick-up time.

Example: If a renter has a booking for 3:00 PM on June 8th, and cancels it after 3:00 PM on June 1st, no refund will be processed.

Early Drop-off:

No refund for the unused days if the motorbike is returned early.

General Notes to Consider:

Delivery fees are always refunded if the renter did not take the trip.
MotoRentals rental fee is refundable if the renter cancels booking before the start of the trip. However, if a booking overlaps with any part of another reservation, the rental fee is non-refundable.
Base fees (the total day rate you are charged) are refundable under conditions outlined in each policy.
Complaints among either parties must be reported to MotoRentals within 24 hours since the trip started.MotoRentals will act as a mediator and would have the final decision in disputes.
A reservation is considered canceled when the renter confirms cancellation through their dashboard. They can find it through Dashboard > Your Trips > Cancel.
Cancellation policies may be adjusted by extenuating circumstances or as outlined in the Terms and Conditions. Please review these exceptions.
Applicable taxes will be retained and remitted.
For Policy Updates and Exceptions, please refer to our Terms & Conditions for any updates or exceptions to our cancellation policies.

Cancellation policies

Full Refund:

Less than 5 Days:

Early Drop-off:

General Notes to Consider:

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